are you job hunting in Qatar ? Search no more . DHL International Company has announced the starting of urgent recruitment for the following multiple positions for all nationalities in Qatar . Learn more about DHL International Company job vacancies for Qataris and non-Qataris according to the following advertisement
About Us
When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.
Key Figures
- 594,000 People working at DHL Group
- Over 220 Countries and territories served
- € 81,8 billion Revenue generated in 2023
DHL Group
DHL Group is home to two strong brands: DHL and Deutsche Post. Our international service portfolio includes mail and parcel, express, freight transport, supply chain management, and e-commerce logistics solutions.
Connected and Committed
At DHL Group, we are an international team of logistics and supply chain specialists, business and HR professionals, and IT and tech experts working across 220 countries and territories. We are connected and committed – to setting an example for sustainable business, building strong partnerships, and offering people a fantastic place to develop their careers.
We deliver the difference
- Purpose and innovation are at the heart of our business.
- We are fully aware that it’s our job to help you make a difference in somebody’s life.
- Not just the lives of our customers and colleagues, but to communities around the world too.
- We’re delivering that difference by changing the way we work through harnessing the latest technology,
- embracing digitalization, and focusing on sustainability.
- At DHL, driving market success also means driving positive change.
- This is something we are all very proud of.
- And if you join us, you will be too.
We Care
- And that means everyone – in every team, at every level.
- So, what does it mean to care?
- We believe it means creating a friendly work environment, where an inclusive workforce
- with different skills, experiences, and viewpoints come together as one, work-oriented global team.
- Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.
- We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.
We Grow Together
- We never forget it’s our people who make us who we are.
- That’s why career development, where everyone can shine, matters to us.
- We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business.
- We want you to build a rewarding, lifelong career with us.
↚
Required jobs in DHL International company and their details:
1. AFR Specialist
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning. DHL has an opening for a AFR Specialist in Qatar.
Join us in connecting people and improving lives!
In this AFR Specialist position
- Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
- Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
- Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
- Ensure the management of shipments in line with the customer service commitment
- Track, record, analyze and improve exceptions/operational irregularities
- Responsible for high shipment data quality
- Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
- Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
- Identify critical shipments and new business that needs extra support/hypercare
- Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
- Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
- Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
- Investigate/supports invoice disputes
- Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
- Resolve performance issues of suppliers, and propose solutions to improve performance
- May provide functional guidance, advice or training to less experienced positions
- Use Industry sector or logistics specialist expertise in their day-to-day work
2. Land Freight Specialist
DHL Global Freight Forwarding Qatar has an opening for a Land Freight Specialist where you will act as key contact for allocated customers, informing on shipment and exception status, coordinate with all stakeholders and content experts to achieve seamless implementation, ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation, handles, solve or assign customer complaints with the aim of meeting guided resolution KPIs and follow up with Sales and Pricing on customer request on spot quotations and performs up- and cross-selling on inbound customer calls. Join us now in connecting people and improving lives.
In this Land Freight Specialist position
- You will develop relationship with allocated customers.
- You will participate in joint Sales visits when necessary.
- You will support Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders (from customer or overseas office).
- You will proactively inform customer on shipment status, exceptions, and provides intermediate updates on incident solution.
- You will support Customer Implementation by following up on spot quotations and contract closure as may be required.
- You will perform up- and cross-selling (inbound calls) for existing customers and passes on leads to sales.
- You will take and handle customer inquiries e.g. Track and Trace.
- You will review report (generated by the Performance Reporting & Exception specialist) and send them to the customer.
- You will take and register all customer complaints.
- You will ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation.
- You will drive solution of customer complaints by solving it directly or assigning tasks to other function.
- You will take and process customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling).
- You will collaborate closely with Operations and other departments for smooth handling of shipments and continuous updates.
- You will escalate issues if required.
- You will build and manage relationships with both internal and external service providers with the aim of ensuring efficiency in Customer expectation.
- You will monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.
- You will act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.
- You will support continuous improvement through complaint management via GCCS and Performance Dialogues.
Now, here’s what we need from you
- Good communicative, analytical and administrative skills.
- Responsible , focused and target driven
- Good organizational skills to manage different Customer requirements and deadlines
- Good knowledge of forwarding business (Logistics) , DHL Global Forwarding products (Land freight, saloodo) and business systems
- Good knowledge of Customer Service processes and systems
- Ability to identify and meet customer needs in a pleasant and friendly manner
- Excellent communication and interpersonal skills
- Good telephone and E-mail skills
- Commercial attitude and Ability to prioritize tasks
- Good knowledge in English (verbal/written)
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
- To go to the application page. (Job opportunities for DHL International Company)
- Click on a job title to view details.
- Please click the Easy Apply button at the top of the page.
- Enter the required information in the pop-up screens.
- Click Review to review the form.
Source and additional details
- Job source: The official website
- Posted Date: 18-8-2025 (Please check the date before applying).
- Required Nationalities: All nationalities.