Service Operations Center Manager is Needed for Hiring in Qatar
Position: Service Operations Center Manager
Qualification: Bachelor of Science degree in Information Technology.
Exp Years: 5+ Year in Operations experience in a 24×7 environment.
language: Proficiency in Arabic is highly valued and Fluent in English
Location: Qatar.
Contract: Long Trem.
Salary: Open Negotiable
Nationality: Open
KEY RESPONSIBILITIES :
* Proficient in Microsoft Office 360Suite – Excel, Word, PowerPoint, Project, SharePoint and Visio Prior experience with ITSM, CMDB, IOT and CMMS software is required
* Perform all staff management activities, including hiring, training, performance management, and developing staff, including ensuring that staff is fully trained on all support processes and procedures.
* Provide 24×7 Management escalation and oversight for the SOC staff and incidents
* Build a team to perform all work order scheduling for preventative and corrective maintenance activities as well as incident management activities including driving troubleshooting bridge calls to resolution; diagnosing impact on the organization; documenting throughout the event appropriately; and ensuring that After-Action Reporting and associated corrective actions are completed.
* Build a repository for alarm response, activities, escalations, and resolution actions Assist in development and enhancement of preventative maintenance and corrective maintenance procedures, standards, and timelines.
* Ensure that customer communication requirements are met and promote a positive customer experience by translating technical details and status updates into clear, concise customer-facing summaries Collaborate with fellow team members and technical support teams to develop processes and procedures Interface with internal departments to collect requirements and documentation to identify process improvement initiatives.
* uggest and manage strategic programs by gaining support for ideas, best practices, optimizations, proposals, projects, and solutions in ways that are consistent with the values and mission of the organization Communicate regularly with management on issues, constraints, and project status
Effective management of operational processes, including the maintenance of the process document library and associated governance Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved.
* Motivating self and Team to drive performance. Ensure quality monitoring auditing processes are in place. Drive a culture focused on employee engagement, process efficiency and robust operations. Implement, own & manage all associated Service Operations Center systems, e.g. IP telephony, FSI, Facilio, CMMS systems, ERP, Cloud hosting, workforce optimization, etc.
Interested candidate's can share resume on sadique.sheikh@engiecofely-mannai.com or sadiquesheikh76@gmail.com or WhatsApp 974-31247609.
Shortlisted candidate's called for walking Interview.