Job Title: IT Technical Support Engineer

Job Title: IT Technical Support Engineer

Location: Qatar

Salary: 3500

We are seeking an experienced and motivated IT Technical Support Engineer to join our team. The ideal candidate should have a strong technical background and experience in providing technical support for a range of IT systems and technologies, including Sophos and Fortinet VPN, Cisco switches and routers, Microsoft 365 and Azure Backup, Windows Server, Windows Desktop OS and hardware. Additionally, the candidate must hold a valid Qatar driving license and Transferable visa with NOC.

Responsibilities:

Provide first and second line technical support to end-users

Troubleshoot and resolve technical issues related to Sophos and Fortinet VPN, Cisco switches and routers, Microsoft 365 and Azure Backup, Windows Server, and Windows Desktop OS and hardware

Configure, install, and maintain IT systems and equipment, such as laptops, desktops, printers, and mobile devices

Ensure that all incidents are logged and updated accurately in the ticketing system

Proactively monitor the performance of IT systems and identify potential issues

Provide training and guidance to end-users on the use of IT systems and software

Collaborate with other IT teams to resolve complex technical issues

Must be able to travel to various sites using personal transportation, therefore a valid Qatar driving license is required

Requirements:

At least 3 years of experience in a technical support role

Strong knowledge of Sophos and Fortinet VPN, Cisco switches and routers, Microsoft 365 and Azure Backup, Windows Server, and Windows Desktop OS and hardware

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

Ability to work well under pressure and meet tight deadlines

Good organizational and time management skills

Microsoft certifications are a plus

Must hold a valid Qatar driving license

Transferable visa with NOC.

If you are a highly motivated and experienced IT Technical Support Engineer with a passion for providing excellent technical support, and hold a valid Qatar driving license, we encourage you to apply for this exciting opportunity.

Contact :- hrit2023qat@gmail.com

Whatsapp:- 33146483

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